Comments on: Update on the Model http://ecm3.org/2009/06/22/update-on-the-model-2/ Download and discuss ECM3 Wed, 07 Jul 2010 21:30:57 +0000 hourly 1 http://wordpress.com/ By: Jonathan Woolson http://ecm3.org/2009/06/22/update-on-the-model-2/#comment-317 Jonathan Woolson Tue, 16 Mar 2010 18:34:29 +0000 http://ecm3.org/2009/06/22/update-on-the-model-2/#comment-317 I'll suggest that there may be room for a "Community" dimension within the Human category. Community is used in this sense to describe ad hoc, cross-functional groups that bridge people from different departments within an organization's hierarchical structure, who assemble online to address business goals. In the emerging realm of "Enterprise 2.0" (E2.0), there is a growing need for community building and community managers. The main lessons of E2.0 have been outlined by Dion Hinchcliffe: http://blogs.zdnet.com/Hinchcliffe/?p=143 The E2.0 marketplace of social media is growing: http://blogs.zdnet.com/Hinchcliffe/?p=598 The 5 levels for "Community" might be: 1) Unmanaged: No ad hoc, community groups exist within the organization. 2) Incipient: Initial awareness that providing tools to support internal communities might help advance an organization's business goals. 3) Formative: Internal communities begin forming with or without official support. 4) Operational: Internal communities receive official support. 5) Proactive: Community-building tools are used broadly; communities are supported by community managers. I’ll suggest that there may be room for a “Community” dimension within the Human category. Community is used in this sense to describe ad hoc, cross-functional groups that bridge people from different departments within an organization’s hierarchical structure, who assemble online to address business goals.

In the emerging realm of “Enterprise 2.0″ (E2.0), there is a growing need for community building and community managers. The main lessons of E2.0 have been outlined by Dion Hinchcliffe:
http://blogs.zdnet.com/Hinchcliffe/?p=143

The E2.0 marketplace of social media is growing:
http://blogs.zdnet.com/Hinchcliffe/?p=598

The 5 levels for “Community” might be:
1) Unmanaged: No ad hoc, community groups exist within the organization.
2) Incipient: Initial awareness that providing tools to support internal communities might help advance an organization’s business goals.
3) Formative: Internal communities begin forming with or without official support.
4) Operational: Internal communities receive official support.
5) Proactive: Community-building tools are used broadly; communities are supported by community managers.

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